Field Technical Consultant (HVAC)

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

WHAT YOU WILL BE DOING:

This field consultant develops and delivers training courses for training customers or technical employees focused on the installation, maintenance and repair of HVAC products. The consultant also troubleshoots technical inquiries.

Duties include, but are not limited to:

• Identify customer needs.
• Investigate and resolve technical inquiries.
• Assist in developing, testing and maintaining courses and materials used in training. 
• Assist in establishing course content and student learning objectives.
• Prepare course syllabus, lesson plans and student manuals, and coordinate the development of training aids.
• Review problem areas and identify training needs.
• Develop criteria for evaluating the effectiveness of training activities.
• Update course materials on a continuous basis to ensure timeliness and relevance.
• Conduct training using all delivery methods.

WHAT WE ARE LOOKING FOR:

• Requires a high school diploma or an equivalent combination of education and experience.
• Prefer two year college degree, HVAC degree or equivalent.
• Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.
• Advanced knowledge of assigned products and the application of diagnostic techniques and service aids.
• Knowledge and ability to apply learning theories to classroom situations.
• Developed presentation skills using a variety of technologies.
• Strong verbal and written communication skills required.
• Individual must have some sales ability along with a track record of fostering solid customer relationships.
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Proficient in leading WebEx meetings.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $69,600 and $91,350 CAD annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: 

Our competitive benefits package includes:

• Comprehensive health, vision, and dental insurance
• Company-matched retirement savings plan 
• Employee stock discount program
• Maternity, Parental and other leaves
• Vacation, volunteer time off, well-being days
• Wellness programs

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.